Linear integration

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SapanBase · conversation #4821Open

MMaya · DatawiseWebhooks never fire for Outlook recurring events. Only single events arrive.

 Linked to ENG-142

synced

Linear · ENG-142In Progress

Outlook recurring events skip webhooks

EngineeringHigh

12 conversations linked

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Hit Escalate on any conversation and SapanBase files the issue for you, with the transcript excerpt, customer environment and severity included. No copy-pasting into another tab, no “see thread” issues with zero detail.

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Escalate to Linearfrom #4821

TeamEngineeringPlatform

PriorityHighMedium

TitleOutlook recurring events skip webhooks

Attached automatically

Conversation transcript · #4821

Customer environment · plan, region, SDK version

Related doc · “Verify webhook signatures”

CancelCreate issue

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When engineering moves the issue, every linked conversation moves with it. Support always knows where a bug stands, without pinging anyone or living in two tabs. Click a status to see what syncs.

Status changes land on the conversation timeline in seconds

Agents see “fix in progress” before customers ask twice

On Done, replies are drafted for every linked conversation

ENG-142

SapanBase · conversation timeline

Ana moved ENG-142 to In Progress in LinearWed 11:02

All 12 linked conversations updated to “Fix in progress”+4s

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Every report, one issue

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When a known bug comes up again, SapanBase suggests the existing issue instead of filing a duplicate. Engineering sees real impact (how many customers are waiting) and every linked conversation closes together when the fix lands.

M#4821 · MayaJ#4832 · JonahP#4847 · Priya+9 more ENG-142 · 12 linked

Ship the fix. Close the loop.

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